Volume of the SonaVERSE CRS is low or there is no sound

  • Please make sure that the 3.5mm audio cable is properly connected to your media device's headphone jack. Make sure that your media device has the volume enabled and not muted.
    • Does this solve the problem?
  • Please make sure to adjust volume on your media device as well as on the SonaVERSE CRS. To adjust volume on the SonaVERSE CRS, turn the volume control clockwise to increase volume or counter-clockwise to decrease volume.
    • Does changing the volume on the speaker or the media device allow you to hear the sound?
  • Try listening to different music files or different audio types.
    • Is the volume low or non existent on every audio file played, or only some?
  • Last, please try the speakers with another media source. If possible try another computer, or you can use an AC USB adapter to power the speakers, and then plug the 3.5 jack into a tablet, smartphone, or mp3 player.
    • Do the speakers work when plugged into another media source?

Please contact customer service if the troubleshooting above does not solve the problem.