BlueSYNC TWR is not powering on

Troubleshooting Power:

  • Push and hold the power button on the left side of the speaker for 5 seconds. You should hear a tone and there should be a LED blinking blue on the top of the speaker..
    • Do any lights come on when trying to power the BlueSYNC TWR?
  • Did you hear any tones while pressing and holding the power button?
    • If yes, which ones?
  • Try charging the BlueSYNC TWR overnight to make sure it has a full charge.
    • Does the speaker turn on after charging overnight?

Please contact customer service if the troubleshooting above does not solve the problem.