No sound is heard from the BlueSYNC OR3

  • Please make sure the power LED indicator is illuminated and the speaker is on. 
    • Is the speakers power on?
  • Make sure that your Bluetooth enabled device is paired to the speaker.
    • If you go into Bluetooth settings on your device, does it indicate it is paired to the BlueSYNC OR3?
  • Please make sure that the volume on your mobile device and the BlueSYNC OR3 are loud enough.
    • Does changing the volume on the speaker or your paired device enable you to hear audio?
  • Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC OR3. The maximum Bluetooth range may vary in different environments and on the paired device.
    • If you move the device closer to the speaker, does sound come through?

Please contact customer service if the troubleshooting above does not solve the problem.