- Please make sure that the volume is at an audible level on both the Bluetooth audio device and on the sound system. Audio is independently controlled by each device.
- Does changing the volume on the audio output and Bluetooth enabled device solve the issue?
- Check the sound system settings to ensure “AUX” or “Line-in” settings have been selected.
- Is AUX/Line in selected now, did that solve the issue?
- Please check the Bluetooth enabled device output settings. It should indicate that it is providing Bluetooth audio.
- Does your Bluetooth enabled device indicate that Bluetooth is being used?
- Be sure the BlueGATE RCV is securely connected into the 3.5mm AUX port of the sound system, remove and plug back in.
- Does removing the plug and then plugged back in securely solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.