ENHANCE NightLUX FL2 is not taking a charge

Troubleshooting: 

• Upon first receiving the ENHANCE NightLUX FL2 it is recommended to charge the internal battery with the included USB charging cable for 6-8 hours. The charging indicator will illuminate red while charging.
  • Does the red LED come on when charging with the USB cable?
• If the LED is not coming on, please try a different USB port.
  • Does using a different USB port allow the ENHANCE NightLUX FL2 to charge?
• The LED should also be red when cranking the ENHANCE NightLUX FL2.
  • Will the red LED come on if the crank is turned?

If the troubleshooting above does not solve your troubles, please contact customer service.