Pairing to the BlueSYNC TWR:
1. If the BlueSYNC TWR is off, press and hold the power button on the side for 5 seconds until the speaker turns on.
2. With the speaker on, a blue LED will be blinking.
3. To place the speaker into pairing mode, press the pairing button on the top left (looks like two arrows).
4. The blue LED will now be blinking red and blue to indicate pairing mode.
5. From your Bluetooth enabled device, go to the Bluetooth settings and scan for a pairable device.
6. The speaker will appear on the pairable device list as GG-BLUESYNC-TWR, tap to connect.
7. If a PIN is asked for, use "0000".
8. Once connected, your Bluetooth device will say "connected" and the LED will stop blinking red and blue and turn solid blue.
Please contact customer service if the troubleshooting above does not solve the problem.