• Try the Pal Jr with both USB power and battery power.
    • Does the Pal Jr work with one power sorce but not the other?
  • If it does not work on battery power but does when plugged in, replace batteries.
    • Does replacing the batteries allow it to work on battery power?
  • Should the batteries work but not the USB cord, please try using a different Mini USB cord.
    • Does using a different Mini USB cord allow it to power on?

Please contact customer service if the troubleshooting above does not solve the problem.