BlueSYNC LX remote is not working

  • Please make sure your devices is paired to the speaker via Bluetooth. Some remote functions to do work when connected via the AUX port.
    • Are you connected to the speaker via Bluetooth?
  • Make sure there is a battery inserted inside the remote.
    • Is there a battery and is it properly inserted?
  • Be sure there are no other wireless devices that may be interfering with the remote functions.
    • Does turning off or moving away from other wireless devices solve the issue?
  • Try different buttons on the remote to determine if all buttons are inoperative or if only some are.
    • Do only certain buttons not work or is it all of them?
  • Please try replacing the battery.
    • Does replacing the battery solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.