No power is going to the ReVIVE PowerUP 3P, LED is not on

Troubleshooting:
 
  • When the ReVIVE PowerUP 3P is plugged in and receiving power, the LED under the USB ports will be illuminated.
    • Does the LED light come on when the ReVIVE PowerUP 3P is plugged into a DC outlet?
  • Make sure the vehicles motor is running for best results, there is a chance the battery power will be or has been drained.
    • Does the ReVIVE PowerUP 3P work when the engine is running?
  • Check the glass fuse in the tip of the ReVIVE PowerUP 3P.
    • Is the fuse blown or in tact?
  • Try the ReVIVE PowerUP 3P in a different DC outlet or different vehicle.
    • Does it work in a different outlet or vehicle?

Please contact customer service if the troubleshooting above does not solve the problem.