BlueSYNC EX is not powering on


Make sure to fully charge the BlueSYNC EX for 2 hours before using. Plug in the Mini USB cable, the LED should glow red and will turn off when fully charged. 
  • After fully charging the BlueSYNC EX, move the power switch to AUX or BT.
    • Does the blue LED indicator glow blue to indicate power?


Please contact customer service if the troubleshooting above does not solve the problem.