Why won't the BlueSYNC OR3 pair to a device

How to pair the BlueSYNC OR3 to a Bluetooth enabled device: 
  1. Make sure that your mobile device is within at least 3 feet of the speaker when trying to pair and that the BlueSYNC OR3 is powered off.
  2. Enter pairing mode on the BlueSYNC OR3 by pressing and holding the power button for 7 - 10 seconds or until the LED indicator flashes rapidly. You will hear 3 tones when the speaker turns on and then 2 short tones when it enters pairing mode.
  3. Access the Bluetooth settings in your mobile device and select SEARCH/SCAN FOR DEVICES. Your mobile device will begin to search for a Bluetooth signal.
  4. You will see the name “BlueSYNC OR3” appear in the device list. Select it to pair, and if a password or PIN is needed enter the numbers “0000”. You may have to then select BlueSYNC OR3 and press “CONNECT”.
  5. After a successful connection has been made, you will hear a short tone and the LED indicator will flash every 4 seconds. If you do not pair the speaker within 5 minutes the power will automatically shut off.

Please contact customer service if the troubleshooting above does not solve the problem.