Charging port of inserted device is covered by the USA GEAR DASHMOUNT LP

• Please make sure to charge your device before inserting it into the USA GEAR DASHMOUNT LP. Depending on your devices charging port location, you may not be able to charge while it is mounted into the USA GEAR DASHMOUNT LP.
  • Does charging your device before use of the USA GEAR DASHMOUNT LP solve this issue? 
• It may be possible to insert your device with a cord attached, please try attaching the charging cord BEFORE inserting the device into the USA GEAR DASHMOUNT LP.
  • Does this help at all?

Please contact customer service if the troubleshooting above does not solve the problem.