- The flexible neck of the USA GEAR Suction Mount is adjustable, however it can be difficult to adjust. It is recommended to use to hands to adjust the neck to a desired position without anything mounted in the cradle or attached to a surface.
- Are you able to adjust the neck with two hands to your desired position?
- Another adjustment is available as well, the neck can be moved up and down by loosening the adjustment knob, then moving the neck up or down to a desired position. Be sure to tighten the knob once a position is found.
- Does loosening the adjustment knob allow a vertical adjustment of the neck?
Please contact customer service if the troubleshooting above does not solve the problem.