BlueGATE won't turn on

  • To turn on the BlueGATE, press and hold the power button for 4-7 seconds, release once the LED illuminates blue.
    • Does pressing and holding the power button turn the BlueGate on?
  • If the BlueGATE does not turn on, please try charging it for 2-3 hours.
    • Does charging the BlueGATE allow it to turn on?
  • When the BlueGATE is plugged in to charge the LED will glow red, when charging is complete the LED will turn off.
    • Does the LED glow red when the BlueGATE is plugged in?
  • Try a different USB port if the LED indicator does not come on when plugged in.
    • Does using a different USB port allow the BlueGATE to charge?

Please contact customer service if the troubleshooting above does not solve the problem.