iPad 2 can not be easily removed from the hard shell protective case.

  • Firmly hold the iPad 2 and use medium pressure to separate from the corner Grips.
    • Were you able to remove the iPad 2 easier this way?
  • Be sure not to force the iPad 2 into the shell if it already has a case or skin on it, please remove any existing case or skin before use.

Please contact customer service if the troubleshooting above does not solve the problem.