iPad 2 does not fit into the hard shell cover

  • Be sure the device being used is an iPad 2, the shell will not fit a first generation iPad or any other tablet.
    • Is your iPad the second generation, or is it a different model or tablet?
  • Remove any case or skin that is already on the iPad 2 before inserting into the hard shell.
    • Does this solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.