No sound can heard through headphones when using the ENHANCE YBOT20

  • Be sure the ENHANCE YBOT20 is firmly plugged into the media device being used.
    • IS the connection secure?
  • Try the YBOT in different media devices to confirm the issue is not with the device being used.
    • Does the ENHANCE YBOT20 work with any other device?
  • Please remove the ENHANCE YBOT20 and clean the 3.5mm connector, reinsert and twist while inside of the 3.5mm jack to see if sound comes through.
    • Does this solve the problem?
  • Remove any case or skin around your media device as it may block a secure connection with the ENHANCE YBOT20.
    • If a case or skin was in use, did removing it solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.