- Try to adjust the cradle feet so that it allows you to position your device without block the port.
- If the feet are slid inward, are you able to lower the phone in the grips to unblock the charging port?
- Moving the feet in will alow the phone to sit lower inside of the cradle. The USA GEAR VENTMOUNT will provide a secure enough grip to mount your device even without the support of the cradle feet.
Please contact customer service if the troubleshooting above does not solve the problem.