Galaxy Tablet can not be easily removed from the hard shell protective case.

Troubleshooting:
 
  • Firmly hold the Galaxy Tablet and use medium pressure to separate from the corner grips.
  • Be sure not to force the Galaxy Tablet into the shell if it already has a case or skin on it, please remove any existing case or skin before use.

Please contact customer service if the troubleshooting above does not solve the problem.