User cannot get the Hard-shell protective case out of the folding cover

  • Be sure to remove the shell when iPad is not inserted to prevent damage to iPad or shell.
  • Grip the hard-shell protective case by the spine and pull it away towards the non-slip friction pad.
  • Protective shell should pop out of it's mounting bracking inside the folding cover.

Please contact customer service if the troubleshooting above does not solve the problem.