Headset will not power on


  • Please try multiple USB ports on the computer that the headset is being used with.
    • Does the issue persist across all ports or only some?
  • Try restarting the computer with your headset plugged in.
    • Does it boot up now?
  • So as to ensure it is not an issue with your PC, please try using an AC wall adapter to get power to the headset and see if it turns on.
    • What results did this yield?