GTV Headset does not power on/won't hold a charge


  • The GTV Headset can be charged with one of the included AC power adapters. Please ensure that all connections are secure.
  • Does the headset charge now?
  • You will know it is charging when there is a RED LED light on
  • The power adapter is not proprietary to the headset. If possible, please try using an additional micro USB cable with the headset.
  • Is the headset accepting a charge with an alternate cable?
  • Please try plugging the power adapter into another outlet or power strip.
  • Does changing the location allow the headset to charge?
  • Please try multiple outlets with the A/C adapter.
  • Does another outlet allow the headsets to charge?

If the above still does not resolve your issue, please contact our team at for further assistance