AC adapter is broken / not powering / charging

  • Please try using a different AC wall outlet. Plug the adapter into the ReVIVE DUALION first, then plug the AC adapter into the AC wall outlet. Check to see if the LED lights turn on.
    • Does switching to a different wall outlet solve the problem?
  • If the AC adapter appears to be the issue, please try using the included DC adapter in a vehicle.
    • Does the charger worked when plugged into a DC outlet?
  • If there is no resolution trying the above steps, then we can try sending a new AC power adapter to see if this fixes the problem.

Please contact customer service if the troubleshooting above does not solve the problem.