It has come to our attention that Windows 10, along with other PnP driver products, causes compatibility issues after an update with the Enhance Voltaic Headset. Please therefore try the below troubleshooting steps should a recent Windows update causes issues with your headset:
Go to start, enter Control Panel, and select Control Panel from the list of results. Click on Hardware and sound Under sound, click on manage sound devices Under the Playback please click on 2-USB PnP Audio Devices and then select Set Default.
Once the 2-USB PnP Audio Device has been Set as Default then please click OK. After the steps above have been done, you will then be able to listen to Audio through the headset.