Wireless mouse is not charging on XXL Charging Mouse Pad


  • Be sure to adjust the device position on the charging zone until the LED status indicator turns Red. If your mouse or device is properly placed, the lightning logo on the LED Charging Mousepad will go from Blue to Red. 
  • If there is an incompatible device or a device is improperly positioned, the lightning logo will blink Red or not react at all.
    • Try lifting the mouse up and try to reposition on the Mouse Pad.
      • Does your mouse or device charge when re-positioning the device?
  • If the Mouse is properly placed on the Mouse Pad, the lightning logo will light up green and the mouse will either Blink Red slowly, indicating that it is charging, or light up green meaning charging is complete.