The iPhone is not taking a charge from the ReVIVE ENERG4

• Make sure the ReVIVE ENERG4 case is fully charged and powered on. The ReVIVE ENERG4 is turned on by holding the power/status button for three seconds.
  • Does giving the ReVIVE ENERG4 a full charge allow it to be turned on?
• If the iPhone is still not charging, make sure the 30 pin connector is in line with the iPhone and is fully inserted.
  • Is the phone securely connected to the connecter inside of the ReVIVE ENERG4?

Please contact customer service if the troubleshooting above does not solve the problem.