Theorem back lights are not working

The Enhance Theorem keyboard software is required to customize your Macros, game modes, and LED color options. To download the software, please visit and select your product from Drivers and Downloads.
Game Mode:
(see image below)
  1. If the lights are still not able to come on, unplug and plug back in to USB port and try restarting the computer.
  2. Do the LEDs illuminate now?
  3. Please try a different USB port to see if you are able to see the LEDs
  4. Does changing USB ports help?