How to eliminate static from the Preamp

  • Please ensure that the ground wire is securely wrapped around the GND screw. Keep turning the screw until you are able to wrap around your wire and tightly secure.
    • Is your ground cable tightly secured to your turntable?
  • Please make sure the record player does not already have a Preamp.
    • Does your turntable already have a preamp?
  • Static could mean there is bad power to your Preamp. Please try a different outlet for power?
    • Are you able to hear clear audio now?
  • There could be bad cables connected to the Preamp. Please try different input/output cables if the issue persists.
    • Does changing the cables help clear the static?

Please call Customer Support at 1.866.796.7324 should the troubleshooting not resolve the issue.