Computer will not recognize the wireless mouse

  • The wirless mouse is only compatible with Windows XP, Windows Vista, Windows 7, MAC OS X 10.4 or later, and Linux Kernel 2.6 or later.
    • Is your computer running one of these operating systems?
  • Make sure the computer the mouse is being used with has the latest available operating system firmware updates.
    • Are all available updates installed on the computer?
  • Try the nano receiver in a different USB port.
    • Does switching the receiver to a different port solve the issue?
  • Disconnect and re-connect the mouse to the USB ports being tried.
    • Does this solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.