No power to the BlueSYNC TYM+

Troubleshooting:
  •  Please make sure the BlueSYNC TYM is plugged in. The speaker should turn on once connect to a power source. 
    • When plugged in, does the speaker turn on?
  • Try plugging the AC adapter into a different wall outlet.
    • Does switching outlets allow the BlueSYNC TYM to come on?
  • Make sure the plug coming from the wall is securely pluged into the back of the BlueSYNC TYM.
    • If you remove and then reinstered the plug into the back of the speaker, does it power on?
Please contact customer service if the troubleshooting above does not solve the problem.