ENHANCE GX-C1 not powering on

  • To power on the GX-C1 cooling stand, please plug one end of the included USB cable into one of the USB ports on the cooling stand, and the other end of the cable into a USB port on your laptop. Rotate the power wheel next to the cooling stand USB ports to turn the fans and LED's on.
    • Does the cooling stand power on?
  • If you're still not receiving power, try plugging the USB cable into the other USB port on the cooling stand.
    • Does it power on now?
  • Should the stand still remain powerless, please try plugging the USB end in your laptop into a different USB port.
    • Does the cooling stand turn on?
  • If the cooling stand is still not turning on, please try plugged the stand into a different computer.
    • Does the stand turn on now?

Please contact customer service if the troubleshooting above does not solve the problem.