- Please make sure that the neck connector is lined up with the connecting slot on the USA GEAR BIKEMOUNT.
- Make sure you hear a clicking sound to ensure a secure fit.
- Try putting the USA GEAR BIKEMOUNT on the thinnest part of the bicycle handlebar.
- Be sure to tighten the adjustment knob so the fit is tight against the handlebars.
Please contact customer service if the troubleshooting above does not solve the problem.