FlexSMART X5 will not power on

  • Make sure the FlexSMART X5 is fully inserted into the DC outlet. Please remove, then reinsert the transmitter, gently apply forward pressure until it stops.
    • Does the FlexSMART X5 power on now?
  • Press the power button on the bottom of the device.
    • Does the light come one when the power button is pressed?
  • Try the FlexSMART X5 in another outlet or a different vehicle.
    • Does the device power on now when inserted into a different outlet?
  • If the power button is on, but the LED display is not illuminated, disconnect it from the neck, clean the metal contacts, then reinsert it.
    • Does this solve the problem?
  • If you're able to, unscrew the tip of the DC barrel and inspect the fuse.
    • Does the fuse appear to be blown?

Please contact customer service if the troubleshooting above does not solve the problem.