In-ear headphones are meant to be worn fully inserted into your ear. You need to get the squishy tip to form a tight seal with all of the walls of your ear canal, "like a cork in a wine bottle. If you don’t get a proper seal, the transference of sound will suffer and too much outside noise will creep in.
If you follow this method, you’ll notice the sound coming out of the earpieces is louder and that the bass is improved.
Getting the perfect seal also requires finding the correct tip size. The GOgroove earbuds come with a few different sizes of tip. Start with the medium size rubber tip. If that doesn’t give you a great seal, move down one size to the smaller tip and try that first. Try the largest size last.
If the troubleshooting above does not solve your problem, please contact customer service.
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