Computer not recognizing ENHANCE GX-M1w

Before first use, when the USB dongle is plugged into your computer drivers for the mouse should be automatically downloaded.
  • Make sure the wireless USB  2.4ghz wireless receiver is attached to an operational USB 2.0 port while the computer is already running, try more than one port.
    • Does the mouse work when the dongle is in any other USB ports?
  • Please make sure the mouse has been fully charged and is powered to the ON position. The switch is on the bottom of the mouse.
    • Is the mouse fully charged ad powered on?
  • Be sure the computer is updated to the latest available operating system firmware, download any available updates.
    • Is your computer up to date or does downloading available updates solve the problem?
  • Try unplugging the wireless  2.4ghz wireless receiver, wait a few seconds and then reinsert.
    • Does this solve the problem?
  • Some desktop computers only have one USB port designated for the mouse peripheral, check the back of your computer and make sure the mouse is plugged into the correct port.
    • Did this solve your troubles?

Please contact customer service if the troubleshooting above does not solve the problem.