BlueSYNC BX is not charging

Charging the BlueSYNC BX:

The charging light on the speaker is located in a small hole on the side of the speaker, right below the Mini USB port.

This light may be hard to see because it is so small, please see the picture above. Is this where you're looking?

The light should glow red when the speaker is plugged in and charging, with the battery inserted into the speaker.