BlueSYNC BX is not turning on


  • Please make sure the BlueSYNC BX is fully charged and the power switch is turned to "ON".
    • Does the speaker turn on?
  • Remove the battery and make sure it was inserted with the correct polarity.
    • Was the battery correctly inserted, does it power on now?
  • Try plugging the Mini USB charging cable into the speaker and plugging the USB cable into power.
    • Does the speaker turn on now?

Please contact customer service if the troubleshooting above does not solve the problem.