- If you're getting bad sound quality from the speaker, please make sure it is fully charged. Sometimes when the battery gets low the sound quality will be degraded.
- Does charging the speaker to full yield better sound quality?
- If you're paired to the speaker or connected via AUX cable, make sure the source of the audio has it's volume between 80 - 90% maximum volume for best results.
- Does keeping the source devices volume between 80 - 90% maximum yield better results?
- Please allow at least 8 hours of playback time for the speaker to "wear in" for best results.
- Does the sound quality get better after the allotted break in time?
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your audio file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Try playing music from a different device or by using a different application.
- Is the sound quality different when a different media source or application is used?
Please contact customer service if the troubleshooting above does not solve the problem.