- Please make sure the speaker is powered on and paired to a device.
- Is the speakers powered on and paired to your device?
- Please make sure that the volume on your mobile device and the BlueSYNC BR2 are loud enough.
- Does changing the volume on the speaker or your paired device enable you to hear audio?
- Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC BR2. The maximum Bluetooth range may vary in different environments and on the paired device.
- If you move the device closer to the speaker, does sound come through?
- The BlueSYNC BR2 also has the option to connect to your device via 3.5 auxiliary cable.
- If you plug your device into the AUX port on the back of the BlueSYNC BR2, is sound heard?
Please contact customer service if the troubleshooting above does not solve the problem.