BlueSYNC XPL is not powering on


  • To power the BlueSYNC XPL speaker on, make sure power cable is plugged securely into the back of the speaker, and into a working AC outlet. Turn the power switch on the back from OFF, to ON. When the speaker is receiving power, there will be a blue LED glowing near the power/pairing button.
    • Does the speaker turn on?
  • If the speaker is still not turning on, please unlplug the speaker and try a different AC outlet.
    • Does switching to a different outlet solve the problem? 

Please contact customer service if the troubleshooting above does not solve the problem.