No sound is coming from the Move L3D (AUX)

Troubleshooting:

• Please make sure the speaker is turned on.
  • Is the on/off switch on the back of the speaker turned to "ON"?
• Please try turning up the volume of the speaker, either from the remote or the speaker controls, as well as the volume on your plugged in media device.
  • Does turning up the volume make the media audible?
• Make sure the AUX cable is plugged securely into the AUX port on the back of the speaker, and securely into the headphone jack of your media device,
  • Does unplugging the AUX cable and then reinserting it securely into both ports solve the problem?
• If you have a case or skin on your media device, please remove it. Sometimes these cases can cause an incomplete connection.
  • Does removing any case or skin solve the problem?
• Please try plugging in more than one media device into the Move L3D speaker.
  • Does the Move L3D work with some or none of the devices tried?
• If possible, please try using a different AUX cable.
  • Does sound come from the speaker when a different AUX cable is used?

Please contact customer service if the troubleshooting above does not solve the problem.