BlueGATE TRM is paired, but no sound is heard

  • Make sure volume on your receiving device is turned up, this can not be controlled through in line controls or from the BlueGATE TRM.
    • Does turning the volume up from the source device solve the issue?
  • Try turning off your receiving device, the BlueGATE TRM, and the audio source, then reconnect and re-pair.
    • Does this solve the issue?
  • Please try the BlueGATE TRM with another device, plug it into a different audio source and also try pairing the TRM to a different Bluetooth receiver (headset or speaker).
    • Do you still experience sound issues when paired or connected to a different device?

Please contact customer service if the troubleshooting above does not solve the problem.

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