BlueGATE RCV won't turn on

Troubleshooting:
 
  • To turn on the BlueGATE RCV  press and hold the power button for about 3 seconds, release once the LED illuminates blue.
    • Does pressing and holding the power button turn the BlueGATE RCV on?
  • If the BlueGATE RCV does not turn on, please try charging it for 3 hours with the included micro USB cable.
    • Does charging the BlueGATE RCV allow it to turn on?
  • When the BlueGATE RCV is plugged in to charge the LED will glow red, when charging is complete the LED will turn off.
    • Does the LED glow red when the BlueGATE RCV is plugged in?
  • Try a different USB port if the LED indicator does not come on when plugged in.
    • Does using a different USB port allow the BlueGATE RCV to charge?'
  • The BlueGATE RCV uses a standard Micro USB cable, if trying a different USB port does not solve the problem, please try a different Micro USB cable if one is available.
    • Does trying a different Micro USB cable solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

 

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