The BlueSYNC DRM is not charging

Troubleshooting:

• When the BlueSYNC DRM is plugged in to charge, the LED light will illuminate red to indicate power.
  • Is the LED illuminated red when the USB charging cable is plugged in?
• Charge the BlueSYNC DRM to full, charging should take 3 hours and the red LED will turn off when the battery is full.
  • Does the LED turn off after about 3 hours of charging
• The BlueSYNC DRM uses a Micro USB cable for charging. If the speaker does not appear to be charging, please try the USB cable in a different USB port or different AC to USB adapter.
  • Does the speaker start to charge if a different USB port or adapter is used?
• If the speaker is still not charging when plugged in and after trying a different USB port or adapter, please try using a different Micro USB cable if one is available.
  • Does trying a different Micro USB cable allow the speaker to charge?

Please contact customer service if the troubleshooting above does not solve the problem.