BlueSYNC TWR is not charging

Troubleshooting:

  • When the BlueSYNC TWR is plugged in to charge, the LED light will illuminate red to indicate the charge. Leave plugged in for two hours to achieve a full charge to the speaker.
    • Is the LED illuminated red when the USB charging cable is plugged in?
  • The BlueSYNC TWR uses a micro USB charging cable. If the speaker does not appear to be charging, please try the USB cable in a different USB port or with AC to USB adapter (not included).
    • Does the speaker start to charge if a different USB port is used?
  • If the speaker will still not charge, please try using a different micro USB cable.
    • Will the speaker charge with a different micro USB cable?

Please contact customer service if the troubleshooting above does not solve the problem.

 

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