BlueSYNC MCX is not receiving power

Troubleshooting: 

  • To power the BlueSYNC MCX speaker on, make sure the AC adapter is plugged securely into the back of the speaker, and into a working AC outlet. Move the power switch on the back from OFF, to ON. When the speaker is receiving power, there will be a red LED glowing near the power/pairing button.
    • Does the speaker turn on?
  • If the speaker is still not turning on, please unlplug the speaker and try a different AC outlet.
    • Does switching to a different outlet solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

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