Groove Pal Jr is not turning on

• Try the Pal Jr with both USB power and battery power.
  • Does the Pal Jr work with one power sorce but not the other?
• If it does not work on battery power but does when plugged in, replace batteries.
  • Does replacing the batteries allow it to work on battery power?
• Should the batteries work but not the USB cord, please try using a different Mini USB cord.
  • Does using a different Mini USB cord allow it to power on?

Please contact customer service if the troubleshooting above does not solve the problem.