No sound from BlueSYNC SLK (AUX and Bluetooth)

Troubleshooting:

 

First and foremost, please make sure that the two speakers of the BlueSYNC SLK are properly connected. The BlueSYNC SLK comes with speaker wire which must be stripped, and properly connected in order for sound to be transmitted from both speakers. Sound will come out of only one speaker if the speaker wires are not properly connected.

 

When the speakers are first received, use a wire stripping tool to remove some of the insulator from all four ends of the speaker wire. You will want to expose about a half inch of the speaker wire from the insulator. Once the wires are exposed, insert one end of the coupled speaker wire into the back of one speaker, and the other end into the back of the other speaker. There are input ports marked with a plus or minus sign. The tab for the plus port is red, and the tab for the minus port is black.

 

Press the tabs down and insert the exposed speaker wire into the port, and then release the tab. Make sure when you connect the two speakers that the wires correspond with each other. You want the wires to match, so which ever wire was inserted into the red or plus port on one speaker, needs to also be inserted into the plus or red port on the other speaker and vice versa for the black or minus port. Please see the illustration below.

 

 

 

No sound when connected via Bluetooth:

  • Please make sure that your Bluetooth device supports A2DP (audio/music) connection, and that it has been paired properly.
    • Does your device indicate that it is connected to the BlueSYNC SLK?
  • Make sure the speakers are securely and firmly connected to on another.   
    • Try unplugging the speakers from each other, then plugging them back in, does this solve the issue?
  • Try adjusting the volume on the BlueSYNC SLK speaker and on the paired device.
    • Does adjusting the volume make the sound audible?
  • Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC SLK. The maximum Bluetooth range may vary in different environments and on the paired device.
    • Does moving the Bluetooth enabled device closer to the speaker solve the problem?
  • Make sure that there is nothing plugged into the AUX port on the front of the BlueSYNC SLK. If there is it cancels out the Bluetooth connection.
    • Was there something connected to the AUX, if so, did removing it solve the problem?


No sound when connected to AUX:

  • To enter AUX mode on the BlueSYNC SLK, simply plug the AUX cable into the front of the speaker, and the other end into the headphone port on the media source to be used.   
    • Do you hear sound when switching to AUX mode?
  • The speakers need to be securely and firmly connected to one another.
    • Try unplugging the speakers from each other, then plugging them back in, does this solve the issue?
  • Make sure to adjust volume on your audio device controls as well as on the BlueSYNC SLK. To adjust volume on the BlueSYNC SLK, use the volume knob on the front.
    • Does adjusting the volume on the BlueSYNC SLK or the device solve the no sound issue?
  • Please make sure that when using the AUX- line-in port, the cable is properly connected to both your device and to the BlueSYNC SLK.
    • Try unplugging the AUX cable and plugging it back in, does this solve the problem?
  • Make sure the AUX cable is plugged all the way into the media device being used as well as the BlueSYNC SLK.
    • Be sure it is all the way plugged in, not obstructed, and not dirty, does this help?
  • Please make sure that you do not have a device connected to the speaker via Bluetooth, if there is it will cancel out the AUX connection.
    • Was there a device connected via Bluetooth to the BlueSYNC SLK?

Please contact customer service if the troubleshooting above does not solve the problem.

 
 
 

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