Outside Temperature sensor not communicating

Troubleshooting:

• If the outside sensor is not communicating with the ENHANCE Weather Clock, please follow the steps below in order:
  • Be sure to unplug the clock and take out any batteries that may be in the clock AND sensor.
  • First, plug the clock into power or insert batteries in the clock. DO NOT insert batteries into the sensor yet.
  • Wait for 1 minutes to elapse on the clock. It will then be ready to receive a signal from the sensor.
  • Insert the batteries into the sensor. Make sure to match the positive and negative polarities of the batteries with the icons in the sensor.
  • With batteries inserted, place the sensor within 30 feet of the ENHANCE Weather Clock. On the lower right corner of the clock, the display will be blank, but a signal strength meter should be blinking after a few seconds. After a few minutes, the temperature will be updated.
    • Does the sensor appear to be communicating with the ENHANCE Weather Clock now?
• It may take 24 hours for the temperature reading to calibrate accurately. It is recommend to leave the sensor and ENHANCE Weather Clock close together until they are communicating properly.
  • Does the sensor  display an accurate reading after 24 hours?

Please contact customer service if the troubleshooting above does not solve the problem.