- Please make sure your devices is paired to the speaker via Bluetooth. Some remote functions to do work when connected via the AUX port.
- Are you connected to the speaker via Bluetooth?
- Make sure there is a battery inserted inside the remote.
- Is there a battery and is it properly inserted?
- Be sure there are no other wireless devices that may be interfering with the remote functions.
- Does turning off or moving away from other wireless devices solve the issue?
- Try different buttons on the remote to determine if all buttons are inoperative or if only some are.
- Do only certain buttons not work or is it all of them?
- Please try replacing the battery.
- Does replacing the battery solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.